At GaseKan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

We accept returns for both defective and non-defective products within 90 days from the date your order is delivered.

Return Eligibility
To qualify for a return, your item must meet the following requirements:
Returned within 90 days of the delivery date.
New and unused, uninstalled, in the same condition as received.
Returned in the original packaging, including all accessories and components.
Accompanied by valid proof of purchase.

Items that have been installed, bolted on, exposed to oil or fluids, modified, or damaged due to improper installation, misuse, or normal wear are not eligible for return.

Eligible Return Reasons
You may request a return if:
You ordered the wrong part.
The item does not fit your vehicle.
The product is defective.
You received an incorrect item.
The item was damaged during shipping.

If you are unsure whether your order qualifies, please contact our Customer Service team before sending the item back.

How to Start a Return
To initiate a return, please contact us at info@gasekanauto.com.
Please include the following information:
Order Number
Proof of Purchase
Reason for Return
Photos of the item (if damaged or defective)

Once your request has been reviewed, our Customer Service team will provide return instructions and, when applicable, a prepaid return shipping label.

Return Shipping
All returns must be sent via trackable shipping service.

If the return is due to a defective product, shipping damage, or an error made by GaseKan, we will provide a free prepaid return shipping label.

If the return is customer-initiated (such as ordering the wrong part or purchasing an incompatible item), the customer is responsible for the return shipping cost. Upon request, GaseKan can provide a prepaid return label, and the shipping cost may be deducted from the refund where applicable.

Original shipping charges are non-refundable unless the return is the result of our error.

Refunds
After your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5 business days after the inspection is completed.
Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account.

Exchanges
We gladly accept exchanges for eligible products, including defective items and products shipped incorrectly by GaseKan.
Please contact our Customer Service team before returning your item so we can provide the appropriate exchange instructions.

Restocking Fees
GaseKan does not charge any restocking fees for eligible returns.

Need Assistance?
If you have any questions regarding a return, refund, or exchange, please contact us.
Email: info@gasekanauto.com
Phone: +86 199 0688 5158 | +86 189 6826 8325
Business Address: 1st Floor, B73, Qucheng Street, Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China
Our Customer Service team is available to assist you with your return request.